metal-sole policies
Refund Policy
If an app isn't right for you, you can have your money back within 30 days of buying. No questions asked.
How to ask
- Reply to the receipt Paddle emailed you, or
- find your order at paddle.net and ask for a refund there, or
- write to us at support@metal-sole.com from the address you bought with.
Paddle, our merchant of record, processes the refund and returns the full amount, tax included, to the way you paid. Your bank may take a few days to show it.
What happens to your key
A refund cancels the key from that order, and later versions of the app won't accept it. The app goes back to its free features, and anything it has recorded stays on your Mac.
After 30 days
Write to us anyway if something's wrong, and we'll do what we reasonably can. If you're in the EU or UK, your statutory rights still apply; this policy adds to them and doesn't replace them.
Before you dispute a charge
Please ask us or Paddle first. A refund is quicker for you, and a chargeback cancels the key all the same.